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Privacy Policy

Last updated: 2 June 2026

Affinity Star Insurance Brokers ("ASIB", "we", "us", "our") respects your privacy. This Policy explains what personal information we collect when you request a quotation, purchase a policy, or otherwise use our website and services, and how we use, share, and protect it.

1 Who we are

Affinity Star Insurance Brokers is a licensed insurance brokerage operating in the Kingdom of Cambodia. We act on your behalf to obtain quotations from, and place insurance policies with, licensed insurance companies.

Contact:

House #306BCD, 4th floor, Monivong Boulevard, Village8, Sangkat Chaktomuk, Khan Daun Penh, Phnom Penh, Cambodia

Email: info@affinitystar.insure

Phone: (KH) +855 (0) 10 902 525

2 Information we collect

When you request a quotation or purchase a policy through us, we may collect:

Identity & Contact Data

Full name, date of birth, gender, nationality, national ID / passport number, address, phone number, email.

Automobile

Vehicle make/model, year, registration, usage, drivers, claims history.

Health

Date of birth, occupation, medical history, declarations of pre-existing conditions, beneficiary details.

Travel

Destination, travel dates, passport details, fellow travellers.

Fire / Property

Location, construction, sum insured, occupancy.

Financial Data

Payment confirmations via Bakong KHQR or other channels, invoice and quotation records.

Note: Some risk-specific information (especially health data) is sensitive personal data. By providing it, you consent to our processing of it for the purposes set out in this Policy.

3 How we use your information

We use your information to:

  • Provide quotations and place, renew, amend, or cancel insurance policies on your behalf.
  • Issue invoices, collect premium payments (including via Bakong KHQR), and remit them to the insurer.
  • Assist with claims handling and communicate with insurers and assessors.
  • Comply with legal, regulatory, and tax obligations, including Know-Your-Customer (KYC) and anti-money-laundering checks.
  • Send service messages (policy documents, renewal reminders, payment confirmations).
  • Improve our website, prevent fraud, and secure our systems.

We do not use your data for unsolicited marketing without your consent.

4 The broker appointment

When you submit a quotation request, you appoint ASIB as your exclusive insurance broker for the quoted policy. This appointment authorises us to share necessary information with insurers, obtain documents and policy copies on your behalf, and act in your interest until you cancel the appointment in writing.

5 Who we share your information with

We share your information only with parties that need it to deliver the service:

  • Insurance companies licensed in Cambodia, to obtain quotations and issue policies.
  • Reinsurers, loss adjusters, and surveyors in the course of underwriting or claims.
  • Payment processors and banks, including providers of Bakong KHQR.
  • Regulators and authorities where required by law (e.g., IRC, tax authority, courts).
  • IT and service providers that host or support our platform, under confidentiality obligations.

We do not sell your personal information.

6 Cross-border transfers

Some insurers, reinsurers, or service providers may be located outside Cambodia. Where data is transferred abroad, we take reasonable steps to ensure it is handled with equivalent protection.

7 How long we keep your data

We keep your information for as long as needed to provide our services and to meet legal, regulatory, accounting, and claims-handling requirements — typically the lifetime of the policy plus at least 10 years after expiry or final claim settlement, whichever is longer.

8 Your rights

Subject to applicable Cambodian law, you may:

  • Request a copy of the personal information we hold about you.
  • Ask us to correct inaccurate information.
  • Withdraw consent for processing that relies on consent (note: this may make it impossible for us to continue providing brokerage).
  • Ask us to delete data we no longer need to retain.

To exercise these rights, contact us at the email above. We may need to verify your identity before responding.

9 Security

We use access controls, encryption in transit (HTTPS), and restricted internal access to protect your information. No system is perfectly secure; please notify us immediately if you suspect unauthorised access to your account.

10 Cookies

Our website uses cookies for session management, security, and analytics. You can disable cookies in your browser, but parts of the site may not function correctly.

11 Children

Our services are not directed to individuals under 18. We collect information about minors only when they are named insureds or beneficiaries under a policy held by a responsible adult.

12 Changes to this Policy

We may update this Policy from time to time. The "Last updated" date above reflects the latest revision. Material changes will be communicated by email or a prominent notice on our website.

13 Contact

Questions about this Policy or your data?